Joint Committee Report on the assessment of the application of the Guidelines on complaints-handling
Monday 12 April 2021 ESMA Visit source websiteExecutive Summary
In June 2012, EIOPA published their ‘Guidelines on Complaints-Handling by Insurance Undertakings’ which in November 2013 were replicated for Insurance Intermediaries with the publication of the ‘Guidelines on Complaints-Handling by Insurance Intermediaries’ . With the aim of fulfilling the mandate of the JC of bringing about consistency across the banking, securities and insurance sectors, ESMA and the EBA subsequently examined these Guidelines for their respective sectors, and then published ‘Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors’ in June 2014. The complete set of guidelines is known as the Joint Committee Guidelines on Complaints-Handling (Guidelines).